How much does it cost to ship my order?
Once you have selected your preferred shipping option and submitted your order the cost will be automatically calculated and will appear on the shopping page. This occurs before the request for payment and is affected by factors such as the weight and size of your order, as well as your location and chosen shipping method. Postage costs are determined by Australia Post's Postage Assessment Calculator.

ILLY is not responsible for any duties or taxes incurred when shipping internationally.

How long will it take to receive my order?
Orders are ordinarily dispatched within 1-2 business day dependent on warehouse volumes and may, in some cases, take up to 5 days to ship. The time your order takes to reach you depends upon the shipping method you select.

Within Australia
Standard Mail Delivery (AusPost) Registered 1-6 working days Express Post (AusPost) Registered next working day (within network)

Rest of the World
International Air Mail (AusPost) Registered 5-20 working days All overseas orders are sent by international airmail. Tracking information may be
available. Once your order arrives in your country, it is passed to your postal service, which will deliver it to you in keeping with their standard working practices. Efficiency varies depending on the destination country.

International Customs can also hold up a package, sometimes for no apparent reason, and in these cases there's not a lot we can do to speed
things up.

You may return your order only if damaged and if what was sent was incorrect to what you had ordered 
(i.e. product size sent was different to the size you ordered). All returns must be sent back within 14 days to be eligible. All returns must be
approved first by email and you need to specify the reason for the return and the invoice number. If the item was an incorrect purchase, you will be charged for postage for the returned item.

Cash refunds are not given, and if you return an item, you'll receive a credit for that same amount.

Returns must be new, unworn, and unwashed. We do not refund postage costs on returns or exchanges, unless there was a processing error on our behalf. ILLY is not responsible for lost or damaged packages.

SECURITY/PRIVACY
SSL certificate implemented. No credit-card information is handled by ILLY. Intruder detection software & procedures will be handled by the hosting provider.

ILLY does not sell, trade or rent your personal information to others.

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